FREQUENTLY ASKED QUESTIONS

HOW DID ENABLING TECHNOLOGIES GET STARTED?

ET began in 1985 after our founder, Woody Witte, realized that there was a need for better equipment for the physically disabled athlete...(continued on our About page)

CAN I DEMO ANY EQUIPMENT BEFORE I PURCHASE IT?

Currently, those in the greater Denver area have the option of trying out equipment before purchasing it. Please call or email us to discuss this and schedule a time to visit our company. Many of our products can be found at adaptive ski programs across the country. Please visit our Links page to browse through a few. You can always contact us to find your nearest program. We do rent Superlite outriggers and Bi-Unique Biskis. Please contact us about this option.

I BOUGHT MY CRUTCHES/OUTRIGGERS/BI-SKI THROUGH ANOTHER RETAILER AND I HAVE A PROBLEM, WHO DO I CONTACT?

All repairs are done directly through Enabling Technologies. Additionally we will service any competitors equipment. Please see our Services page. Always feel free to contact us directly at 303.936.0232 or via email at: chris@superlite.org

MY CRUTCHES/OUTRIGGERS/BI-SKI BROKE, CAN I GET IT REPAIRED?

Yes, you can depending on the degree of service you require. Our Services page has information regarding Bi-Ski tune-ups. It also details some information on what warranty services you may eligible for. We handle these situations on a case-by-case basis and will do our best to work with you. Always feel free to contact us directly at 303.936.0232 or via email at: chris@superlite.org

WHAT IS THE MOST POPULAR CRUTCH?

Our most popular crutch is the Superlite Aluminum Custom Forearm Crutch. Unsurpassed durability, quality, and value. See that and the rest of our crutch line here.

MY CUFF IS TOO LARGE OR TOO SMALL, IS THERE ANYTHING I CAN DO?

Yes, remove the cuff strap, then heat the cuff. You can either place it in hot water or use a hairdryer. Wrap the cuff around something that is the size of what you want your cuff to be (for example, a coffee mug). Secure the cuff around the object. Run under cold water to help cool quicker.

WHO CAN USE THE BI-UNIQUE?

Our experience is that nearly everybody can safely use the Bi-Unique provided that they or their ski buddy have the training, skills, physical strength and coordination to get it up and down the ski slope safely.

CAN I SKI INDEPENDENTLY?

The Bi-Unique can be skied independently by anyone with the upper body strength and coordination to utilize outriggers, that is, most paraplegic, amputees, and some low level quadriplegics. We recommend taking a certification course, and demonstrating the ability to maneuver and control the ski safely. We always recommend skiing with a buddy, no matter how expert you are.

WHO ELSE CAN USE THE BI-UNIQUE?

For those individuals that do not have the strength and coordination to ski independently a tether strap is attached to the ski, which allows the instructor/ski buddy to control the ski. A partial list of disabilities that may benefit from this ski are: multiple sclerosis, muscular dystrophy, cerebral palsy, spinal bifida, spinal cord injuries, neuromuscular diseases. These individuals can be safely transported on the lift, and ski down the slopes with the assistance of their instructor.

WHERE CAN I SKI THE BI-UNIQUE?

Your Bi-Unique was designed to be skied on the groomed beginner and intermediate slopes. We will not warranty machines used on advanced slopes, mogul fields and/or snowboard parks. The ski is designed to be chairlift compatible with the majority of chair lifts around the world. An optional kit allows for use at ski areas with T-bar lifts.
PLEASE NOTE : Facilities and disabled skiers guidelines vary at different ski areas and countries. We have adapted most of our designs to be compatible with existing technologies. It is your responsibility to find out the specific requirements of the area that you intend to ski.

WHAT SKI SHOULD I USE ON THE BI-UNIQUE?

For ski programs we recommend the specially designed Mega II skis. They are the most versatile and maneuverable. With the emergence of the shaped/carving skis, many independent skiers can utilize these skis to their advantage. We offer either style. It takes less than a minute to switch from one ski to another. All kids and many junior Bi-Unique skis come with short shaped skis.
PLEASE NOTE: The original Version I Blue and Version II Yellow skis are no longer in production. Many ski programs comment on the ski ability and ease of turning for beginners that these skis afforded them. We have a limited supply of these to use as replacements.

ARE THERE ANY BI-UNIQUES WITH A SUSPENSION SYSTEM?

Not at this time, however we are trying to develop a suspension system that will work with our Bi-Skis. If you or someone you know is interested in working with us on this project, please email us at webmaster@superlite.org.

HOW DO I KNOW WHAT SIZE OUTRIGGER TO BUY?

The most common method involves getting feedback from an adaptive ski program. They will assess your needs and skill level to determine the optimal outrigger size for you. A simple starting point is to measure your inseam or the distance from the middle of your palm to the ground. Our outrigger order form shows a picture of how these measurements correspond to product sizes. Another important note is that measurements should be made with the ski flat on the ground. If the ski is in the "up" position, add 5" to the measurement.

MY OUTRIGGERS ARE GETTING OLDER BUT STILL LOOK GREAT, ARE THE REPLACEMENT PARTS AVAILABLE TODAY GOING TO FIT MY OLD OUTRIGGERS?

Yes, it is always ET goal to make future designs and products “retrofitable” to our earlier models. This is true for both Superlite outriggers and the Bi-Unique Bi-ski. You can replace almost anything and save money doing it. We can do it for you at the cost of the parts + shipping, or you can contact us for parts and explanation of replacement. We will videos on how to swap things out at our Youtube channel: www.youtube.com/enablingtech or always feel free to contact us directly at 303.936.0232 or via email at: chris@superlite.org

CAN I RENT OUTRIGGERS?

We do rent Superlite outriggers and Bi-Unique Biskis. If the ski area has a program, we ask you to contact them first for pricing and availability. If they do not or you are having trouble reaching them, please contact us directly for pricing and process.

MY DEL-RIN PIN IS STICKING, WHAT SHOULD I DO?

To keep that moving part lubricated, just spray the pin with WD-40. Make sure that you clean out first with dawn dish soap and hot water to remove any excess lubricant. Some people use chapstick, silicone spray, antifreeze, etc. Inside of the plastic flipski tip, there is a sharp edge, so that when you hold the ski tip in the up position and "pluck" the string, the plunger(delrin pin) will push the snow out of the sides. We will post a video on our YouTube channel and put link here. Youtube channel is: www.youtube.com/enablingtech